You have every right to challenge your insurance company.
As a company, Tangible Building Solutions have received a number of worrying phone calls over the last few months. Policyholders have called the office for help following an initial call to their insurance company to discuss a potential claim, or indeed to seek advise, following water damage at their property.
The worrying aspect of this is that the policyholders concerned were all advised by their insurance companies there was no cover under the terms of the policy. Obviously concerned, the policyholder contacted our office to discuss the water damage at their property. Inspections have taken place and all the claims are proceeding as covered.
It is very difficult for policyholders to explain exactly what is happening at their property over the phone. It is very easy for insurers to turn the claim down without further investigations.
Top Tip: – Always challenge your insurance company if they decline a potential claim over the telephone on the first call.
If you are still uncomfortable with the outcome of the call speak to our advice team for help 0800 328 4188.