I had a leaking shower at my apartment, apparently it had been leaking for over 3 years, when the ceiling fell through into my neighbours home in October 2013. Following this I had no idea the hell that we’d be taken through. The loss adjusters practically said no to our claim over the phone. We battled them, then they set a date to assess. After 3 no shows we got assessed. Three weeks later we got into a “he said she said” situation, until I said no to all verbal conversations as I could see they were manipulating my words. Enough was enough. I searched for a company that could act as intermediary, as I was at my wits end. I interviewed 2 other companies, they both turned up late, and they both did the “tut tut this is going to be expensive” talk. I immediately asked them to leave. (Truth) 3rd and final attempt Tangible Building Solutions, Jeff and Phil, came to the rescue (they really did). They arrived on time, they were more concerned about me and my neighbour than costs. They diligently went about investigating the root cause and what the remedy would be. They both explained the process going forward and made me feel I wasn’t chasing a lost cause. I immediately instructed Tangible Building Solutions to act on my behalf. I was then given two additional names that I could discuss my case with at any time. Kelly and Adam. Tangible owe these guys a lot!!!!! They always answered my calls, replied to my emails - updated me on what was happening. The process took 9 months – but they did it!! Dave (builder) and his team were great, they did an excellent job in renovating my apartment. I’d recommend Tangible Building Solutions every day of the week! All the staff that were involved in my case did an excellent job, they do actually care. I’d like to especially thank Kelly and Adam. Kelly got the brunt of my frustrations, a thousand calls, she was always nice to me and resolved my concerns. Adam, I always got his name wrong when calling (I work with an Arron), he’d always politely reply “Hi Clive it’s Adam”. Very professional, they both provided me with excellent customer service. Thank you both very much That’s not taking anything away from everyone else involved, but Kelly and Adam stood out in a very accomplished, and well organised team. I can’t thank Tangible Building Solutions enough!!