What to do in the event of flooding

Where flooding occurs on a wide scale, the emergency services, insurers, local authorities can become overwhelmed.

Whilst you will want to improve your circumstances as quickly as possible, you may feel unsure about what you should do and the steps to take without jeopardising your insurance claim.

Stick to basics

Remember the restoration and reinstatement work required at your property following a flood will require specialist knowledge and will need to be undertaken by accredited technicians. Engage professionals to deal with any gas, electrical, plumbing or structural work required.

As a priority you will need to assess the status of the mains electricity and gas supplies. This can depend on the height and location of the flood water. Then seek professional help if the equipment and sockets have been affected and suffered water damage. It may be necessary for a temporary supply board to be fitted.

There are a number of things that you can do to carry out essential work and keep further damage to a minimum. For this you are likely to need brooms, scrubbing brushes, mops, buckets, detergent, disinfectant, rubber gloves and wellington boots.

Reduce health risks associated with floods

Flood water is often contaminated and, even if it appears clean, may include elements that can cause a range of illnesses. Personal hygiene, including washing hands and covering cuts or scratches, is very important. Always wash your hands before preparing food, eating, drinking or smoking.

Within a few days mould can form, due to the damp environment and this can affect the throat, nasal passage and lungs. Young children, the elderly and those with immune system deficiency should be kept away from properties that have been flooded until they have been passed safe for habitation.

Remove saturated carpets, rugs and furnishings. These should be taken outside the property and if possible disposed of. Carpets can be cut up to make this process easier. We would recommend full photographs are taken at all stages of the process.

Seek out help and advice

Do not feel as if you have to deal with this matter on your own. Obviously, it will be a new experience for most people and property owners should take advantage of support available from the many agencies, authorities and organisations which can provide back up information and services. Talk to neighbours and others in the same situation. You will often pick up useful information from sharing the experience.

Make your own flood damage inventory

Take full detailed pictures of your water damaged property and damaged possessions and contents.

Protect property and possessions from further damage

It is always important to be very clear about your objectives, and we would suggest personal safety is always put first. Safeguard possessions that have not been damaged and establish whether unaffected parts of the property are usable.

Protect furniture and possessions from further damage. If you have access to a freezer, important documents, photographs and books that have suffered water damage should be wrapped in polythene or plastic bags and for restoration at a later stage. Undamaged furniture and possessions should be moved to a higher level where possible. Furniture that cannot be removed from water affected rooms should be raised off the floor on to blocks. Plastic bags should be placed under the legs of wooden furniture to avoid further water being absorbed.

As we mentioned earlier, flooding to a property is extremely stressful. If however a team of professionals is put together to help on all the key areas, the reinstatement can be carried out quickly and smoothly.

We are experienced in flood damage claims 
and ensuring homeowners receive high quality remedial works with a contractor of their choice.

Having dealt with many causes of flooding including adverse weather conditions, heavy rain, burst water pipes, water tank overflow, rivers bursting banks and flooded drains we are well placed to bring about swift and efficient repairs to your home.

Upon discovering a flood

1.  Immediately call your insurance company.

2.  Contact us on 0800 323 4188 and we will arrange for our Regional Manager to visit the property as soon as possible.

3.  We will appoint our drying specialist to visit the property as soon as possible to establish the extent of the water damage and what dryers need to be put in place.

4.  Take as many photographs of the flood damage as you feel is necessary.

5.  Tangible Building Solutions will submit a preliminary report to your insurance company straight away along with a drying report.

6.  Our Regional Manager will meet with the insurance companies appointed representative (normally a loss adjuster who is appointed to look after the insurance companies interests).

7.  We will arrange for the property to be stripped as appropriate and put in place the relevant drying equipment.

8.  Once the property has been certified as dry Tangible Building Solutions will arrange for the reinstatement work to be carried out in a swift manner.

9.  You sign off the work once satisfied.

As insurance claims builders we have vast experience in carrying out flood damage repairs and restoration work.

If you have suffered flood damage call us on 0800 323 4188 for advice and assistance.

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Thames Valley

Suite 220, SK House, Vansittart Estate, Windsor, Berkshire, SL4 1SE.


Suite 220, SK House, Vansittart Estate, Windsor, Berkshire, SL4 1SE.

Jane Smith

Regional Director at Thames Valley Office

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