Was your water damage claim turned down?

You have every right to challenge your insurance company.

As a company, Tangible Building Solutions have received a number of worrying phone calls over the last few months. Policyholders have called the office for help following an initial call to their insurance company to discuss a potential claim, or indeed to seek advise, following water damage at their property.

The worrying aspect of this is that the policyholders concerned were all advised by their insurance companies there was no cover under the terms of the policy. Obviously concerned, the policyholder contacted our office to discuss the water damage at their property. Inspections have taken place and all the claims are proceeding as covered.

It is very difficult for policyholders to explain exactly what is happening at their property over the phone. It is very easy for insurers to turn the claim down without further investigations.

Top Tip: - Always challenge your insurance company if they decline a potential claim over the telephone on the first call.

If you are still uncomfortable with the outcome of the call speak to our advice team for help 0800 328 4188.

We will call you back...

...or call one of
our local offices
North East London

0203 675 9119

North West London

01923 604808

South London

0203 617 4489

Thames Valley

01753 840436


01702 410780


01273 789470

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Tangible Building Solutions, Suite 220, SK House, Vansittart Estate, Windsor, Berkshire, SL4 1SE. Tel: 01753 840436.  Satellite offices in Croydon, Chigwell, Edgeware, Chelmsford, and Bracknell.

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