A space where Rod discusses issues he has come across within the industry
The industry we operate in is very emotive. We are dealing with the biggest purchase in our clients lifetime, their house, their home. We are also dealing with the document put in place to protect their home, their insurance policy.
Tangible Building Solutions, was established by the founding directors to provide service and quality, with an understanding that we are dealing with people’s homes.
We are very fortunate that we generally have clients that want to work with us to achieve the ultimate goal of reinstating their property, following an insured peril such as fire, flood or a leaking pipe. Working as a team we always helps in such situations. The team includes not only the Tangible staff, but the client.
Over the years, we have been lucky in that we have received some great testimonials from clients we have helped. This week, we received the following kind words from a client we helped in South London.
"(Truth) 3rd and final attempt Tangible Building Solutions, Jeff and Phil, came to the rescue (they really did). They arrived on time, they were more concerned about me and my neighbour than costs. They diligently went about investigating the root cause and what the remedy would be. They both explained the process going forward and made me feel I wasn’t chasing a lost cause.
I immediately instructed Tangible Building Solutions to act on my behalf. I was then given two additional names that I could discuss my case with at any time. Kelly and Adam. Tangible owe these guys a lot!!!!! They always answered my calls, replied to my emails - updated me on what was happening. The process took 9 months – but they did it!!
Dave (builder) and his team were great, they did an excellent job in renovating my apartment.
I’d recommend Tangible Building Solutions every day of the week!"
The reason we have chosen to publish this is because it encapsulates the ethics and morals of Tangible Building Solutions, and at the same time supports the need for team work when submitting an insurance claim.
If you want to know more about how a team can help in submitting an insurance claim, please contact Tangible Solutions for a chat.
On a personal note, I would like to thank all the staff at Tangible Building Solutions that were involved in this particular case and mentioned in the testimonial. Well done, excellent work.
In our line of work we regularly get asked about Loss Adjusters and Validation Companies.
Loss Adjusters and Claim Validation Companies are engaged and paid by the insurance company to act on their behalf and to protect their interests. As a claimant they will not present your claim to the insurance company or indeed help you.
The following is a list of the larger loss adjusters:
Cunningham & Lindsey Loss Adjusters
Crawford & Company Loss Adjusters
GAB Robins Loss Adjusters
Davies & Co Loss Adjusters
Woodgate & Clark Loss Adjusters
Loss Adjusters tend to be regulated by the Financial Conduct Authority, and be members of the Chartered Institute of Loss Adjusters.
Claim Validation Companies are also paid directly by the insurance company. Their sole role is to validate your claim and to try and settle the claim at the first meeting. This is an unacceptable practice.
Claim Validation companies are not regulated by the Financial Conduct Authority and are therefore acting under the insurance company regulation. If you have any serious concerns regarding any activities of a Validation Company, report it immediately to the CEO of the insurer.
The following is a list of Validation Companies.
Building Validation Solutions (BVS)
Building Claim Surveyors (BCS)
If you have any issues with Loss Adjusters or Building Claims Validation Companies, please contact us for an informal chat and to establish if we can help you.
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